It is not only capitalizing on technology to provide excellent customer experience but also resolving the prevailing issues faced by the financial industry. Regulations and technology are expecting a fundamental shift in the business model of the financial industry specifically banks. The banking sector is in the dilemma with innovative fintech and advanced technologies like blockchain that are disruptive.
The financial services firms too are facing a choice to create their own capabilities or partner with fintech to achieve its innovation initiatives. According to Gartner, a leading research firm 73% of financial institutions are facing the pressure to speed up, which can be mitigated with the help of technology. Thus, technology is taking a primary position in the financial industry to meet the marketplace needs.
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